VoIP (Voice over Internet Protocol) based telephone systems have made feature-rich systems traditionally reserved for large businesses available to businesses of all sizes. Small businesses can also save money on telephone service over older POTS (Plain Old Telephone Service).
VoIP System Features
- Auto attendant
- Call queues
- Conference calling
- Call forwarding, pickup, and parking
- Click to call
- Presence
- Integrated faxing
- Paging
- Salesforce CRM integration
- Voicemail to email
- FindMe
- and more
There are options for businesses of every size from one-person proprietorship to companies with hundreds employees spread around the world. The team at Lotus Management Services can guide you to the right choice. A choice that will grow and change with your company.
Cloud-Based Telephone Systems
Lotus Management Services has partnered with premier cloud-based telephone system providers to accommodate communication options for a wide-variety of companies. Cloud-based systems are prime for smaller companies that prefer a subscription model. It is also a good choice for businesses with a distributed workforce.
A cloud-based telephone system is a shared telephone system where all of the equipment except the desktop handset or softphone are housed in a datacenter. The only equipment that needs to be purchased are handsets. All communication takes place over high-speed Internet connections. Installed correctly a cloud-based telephone system can be reliable and sound as good as traditional telephone connection.
On-Premise Telephone Systems
For companies with a workforce concentrated in one area or those that prefer a capital expenditure an on-premise, VoIP system could be the best choice. Call management is performed by a server or appliance at the company site. Calls are then transported via the Internet to enter the telephone system. Lotus Management Services has partnered with on-site system providers as well as call transport providers to give you the best options.