RingCentral has recently began releasing version 7.2 of the RingCentral Desktop App. The heads up display feature allows you to quickly see who is on the phone and who is available in the office.
To activate the HUD just access the settings in the RingCentral app by clicking on the gear in the lower right-hand corner. On the menu click About and confirm your app is at least version 7.2 or higher.
Choose HUD from the menu. Switch the HUD switch to on. If you like your softphone to ring when extensions you monitor ring turn on the switch.
Close the settings windows.
Click on the HUD icon to view the icon. Click the undock button to open the HUD in a separate window.
When you’re on a call you can click on the forward button to transfer the call. You can have the option to blind or warm transfer the call or just transfer direct to voicemail.
If you have any questions reach out to the tech support team at Lotus.