Our goal is to provide faster, better support of you, your employees, and your technology.
Every newsletter will feature a graphic such as the one below showing our average hold time the last 30 days. We strive to keep your hold time short. We know you need to get back to work as soon as possible.
It is not a coincidence that chat wait time is half telephone wait time. You can reach out to our support staff directly via chat. Just visit http://lotusmserv.com and look for the Live Support icon in the lower portion of the screen. Our chat support works from any web enabled device including your computer, smartphone, or tablet.